itsParnes Photography LLC: Client FAQs and General Information
Table of Contents
1. Introduction
2. Booking and Scheduling
3. Preparing for Your Session
4. During the Session
5. After the Session & Delivery of Photos
6. Additional Services
7. Payments
8. Flexible Deposits
9. Cancellation and Rescheduling
10. Contact Information
1. Introduction
Welcome to itsParnes Photography! We are thrilled that you are considering us to capture unique and beautiful moments for you. This document provides essential information to ensure a smooth and enjoyable experience from start to finish.
2. Booking and Scheduling
How do I book a session?
To book a session, please visit our website contact page or contact us directly by finding our contact information at the bottom of this page. We recommend scheduling your session well in advance to secure your preferred date and time.
What types of sessions do you offer?
itsParnes Photography specializes in a variety of photographic genres, including, but not limited to family photos, portraits, professional headshots, events, sports, adventure, landscape, photojournalism, as well as animals and wildlife . Visit our website to explore our portfolio and find the style that suits your needs. If you do not see a style, genre, setting or an editing style that best suits your needs, please reach out to see if we are able to accommodate what you’re looking for.
3. Preparing for Your Session
What should I wear?
Choose clothing that reflects your personal style and is comfortable. Consider coordinating colors, but avoid matching outfits (unless you are wanting to set a certain theme). Feel free to bring accessories or props that have personal significance. Specifically for outdoor sessions, I recommend wearing colors that are contrasting to the background/scenery in order to make you stand out in the photo. *Please note: Wearing clothing or accessories with fine lines or fine patterns may result in a moiré effect. This effect can result in unusual and repetitive lines, dots, or colors that show up in images with fine detail. This happens when a camera’s sensor misinterprets the pattern, and it is extremely difficult to correct in post-production and can even be non-fixable in certain circumstances.
Can I bring pets?
Absolutely! Pets are welcome in many outdoor sessions as well as certain indoor locations. Let us know in advance, so we can plan accordingly.
What if the weather is bad?
We monitor weather conditions closely. In the event of inclement weather, we will work with you to reschedule or find an alternative location.
4. During the Session
How long will the session last?
Sessions typically last anywhere from 30 minutes to 2 hours, depending on the specific session package that you select or customize. We allow for some flexibility (going over the specified duration), ensuring we capture the perfect moments.
Can I suggest specific poses or locations?
Absolutely! We encourage your input to make the session uniquely yours. Please feel free to share any preferences or ideas beforehand, and we'll do our best to accommodate.
5. After the Session & Delivery of Photos
How are the photos delivered?
Your edited photos will be delivered digitally via a secure online gallery. From the gallery, you can download the full quality, high-resolution images and share them with friends and family. Only people with the link to the gallery are able to view and download the images.
When will I receive my photos?
We strive to deliver your edited photos within 5-10 business days. After the editing process is complete you will receive a link to an online gallery where you can view and download your images.
Can I order prints or additional products?
Yes, you can order prints directly from your online gallery, or, If you want to shop local, we work with several print and framing shops in the Denver Metro area that will ensure your prints come out beautifully.
6. Additional Services
Do you offer retouching services?
Basic retouching is included in our services. If you have specific requests, please let us know, and we can discuss additional retouching options.
Can I purchase additional editing or retouching?
Yes, we offer additional specific editing services at an extra cost as well as tiered editing packages.
What tier of editing/editing package should I get?
This is completely up to you and how to you want your photos to come out.
Do I need to purchase any of the editing packages for my photos to look good?
Whether or not you choose to upgrade with an editing your photos will always be delivered in the highest quality possible.
7. Payments
What payment methods do you accept?
We accept several payment methods: Credit/Debit Cards, Checks and Cash. We also offer the ability to set-up and make payment plans. Please Note: There is a 3% fee for processing credit/debit cards.
When do I have to pay for my session?
You will receive an invoice after your session or event has ended, or within 1-3 business days after your session or event. Once your invoice is received (via email, mail, text message or in person), you have 7 business days to complete the payment in order to avoid any late fees (5% of the total invoice, non-compounded, for every week that the invoice is unpaid). Please Note: You are also able to pay for your session or event the day of with any of the aforementioned payment methods. If you plan to pay in person the day of, please inform us ahead of time (with 24-hours).
Are tips required?
While tips are not required, they are genuinely appreciated. Our primary focus is to provide you with exceptional photography services that exceed your expectations. If you feel satisfied with the quality of our work and the level of service we've provided, a tip is a wonderful gesture to show your appreciation. However, please rest assured that there is no obligation, and your satisfaction is our top priority. We are grateful for the opportunity to capture your special moments and are committed to delivering a memorable experience for you.
8. Flexible Deposits
Do you require a deposit when booking a session or event?
Deposits are only required for sessions, events, etc. that are scheduled for longer than 1 hour. If this applies to you, a 25% flexible deposit is required at the time of booking.
What is a “Flexible Deposit”?
A flexible deposit is one that is refundable under certain circumstances. This refers to the 3 day (72 hours) notice of cancellation or rescheduling.
9. Cancellation and Rescheduling
What is your cancellation and rescheduling policy?
If you need to cancel or reschedule, please notify us at least 3 days (72 hours) in advance. We understand that unforeseen circumstances may arise, and we'll do our best to accommodate changes. If you cancel within the 72-hour window, a 25% fee of the total session cost may be incurred as a result, or, if you had made a deposit, it may not be refunded.
What if there’s an emergency within the 72-hour period and I can’t make it?
Things happen, and sometimes there’s no way around them. If you or someone else in the session or event has an emergency that makes it so they can’t attend, the 25% fee will not apply, or the deposit will be refunded. Please note that documented proof of the emergency is necessary in order to avoid the fee or to have the deposit refunded.
10. Contact Information
For any further questions or concerns, feel free to contact us:
itsParnes Photography
- Photographer: Andrew Parnes
- Email: andrew@itsparnes.com
- Phone Number: (914) 960-2475
We look forward to capturing beautiful moments with you!